Software + technology servicesNew Albany, Indiana
An inquiry that gets lost, a spreadsheet doing too many jobs, or a website that makes customers call for basic answers. I start with the problem, then build the website, connection, or software your business needs.
I’m Jalil Hay. You work directly with me, from understanding the problem to testing the solution and agreeing what comes after launch.
What I build
Some problems need a better customer-facing experience. Others need existing tools to work together, or a focused piece of custom software.
A project can involve more than one capability. I agree the specific deliverables, responsibilities, and price before implementation. You do not need to choose the technology to start a conversation.
Delivered work
Membership + staff operations
Website + client onboarding
For public-facing work, see The Accountability Foundation’s website and program inquiry form and The Domino Affect’s website, content tools, and staff handoff.
How I work
Keep what works. Configure before integrating. Integrate before building. Build only the missing piece.
Not every project needs every stage.
Follow the work from the first request to the person responsible for the next step. Identify where it gets delayed, repeated, or lost.
Check what your current tools already support. Agree the work, cost, access, and responsibilities before implementation.
Build the agreed pieces and test the actual path, including incomplete requests and staff decisions. Make the handoff clear to the people using it.
Agree who looks after the system and how changes are handled. Ongoing care and further development have defined scopes.
Support after launch
Website care, integration upkeep, and software support need different responsibilities. I define the system covered, maintenance tasks, access, and arrangements for changes before ongoing work begins.
Managed Website is $150/month for hosting, security, maintenance, monitoring, and agreed website content updates. Custom software and integration support are scoped and priced separately. The website plan does not include their operation or development.
Support is limited to the agreed systems and work. Availability, response arrangements, and any new development belong in the proposal; ongoing care is not unlimited development or an on-call commitment.
See the support boundaries