Client work · Clarksville, Indiana
The Bay Cigar Lounge
A luxury public website connected to membership and lounge operations.
Public site, staff workspace, and member portal in one branded system. Open the live site →
One system, three experiences
Public, member, and staff experiences in one system.
01
Public site
The lounge experience, membership, events, gallery, private-event requests, tours, Rare Finds, and virtual humidor share one responsive public home.
02
Member portal
Members can review their membership, secure pass, visits, rewards, locker, benefits, and room requests. Corporate accounts have a separate private workspace for seats and room access.
03
Staff portal
Role-based workspaces cover inquiries, tours, memberships, check-in, corporate accounts, events, rooms, lockers, cigars, inventory, content, reports, and follow-up.
Public inquiries become staff work. Authorized staff create memberships after the tour process, and approved members receive private access without a separate disconnected system.
Connected operations
The operational handoffs stay connected.
01
Tours to membership
Inquiry, qualification, tour scheduling, tour completion, and staff-controlled member creation follow the lounge’s real sales process.
02
Inside the lounge
QR check-in, member recognition, events, room requests, rewards, lockers, humidor tools, and operational reporting stay connected to the membership record.
03
Union integration
An hourly, auditable export pipeline imports approved Union customer and retail reports, updates matched inventory, and sends unmatched items or stock issues to staff review.
Union remains the retail point of sale and source of truth. This controlled export integration does not claim a direct Union API or sell cigars and alcohol online.
Custom operational platform
The public site and the back office share one system.
Staff-managed events can appear on the public site. Tour and contact requests enter the CRM. Membership records power private member tools and lounge check-in.
Want a front door like this?
Start with the website. Connect the operation when you are ready.
The Bay began as a public website and grew into portals, check-in, and lounge operations. Yours can start the same way: a custom website at a clear fixed price, built in New Albany, Indiana.